Date: 2017-03-13 11:16:39
Name: The Mews
Hi Margaret,
Thank you for your call, I am sorry to hear that you are dissatisfied with the engagement you have received since making contact 2 weeks ago (27/2)
As discussed the mailing address for correspondence is the Strata Managers address, please note however that we very rarely use mail for correspondence as it slows the the process considerably.
http://themews.info/contact
The following is the correspondence so far:
27/2 Margaret phones the Exclusive Strata Management and spoke to Brooke.
27/2 Brooke collected information and passed to the Council of Owners via email.
27/2 COO (Saxon) emailed Margaret asking for further information on the issue and photos if possible.
28/2 Margaret emailed COO and advised the fence was damaged and needed replacement.
28/2 COO (Saxon) emailed Margaret and asked further details (clarifying if Margaret wanted the whole adjoining section replaced or just broken panels)
28/2 Margaret emailed COO and advised further details.
28/2 COO (Saxon) emailed Margaret and advised the COO would need to inspect the fence and this would likely occur Wednesday (1/3)
1/3 COO (Saxon) inspected fence and provided Margaret with a map/sketch of boundary and requested confirmation that the COO where looking at the correct section of fence.
1/3 COO (Saxon) created a help desk ticket and copied current correspondence into the ticket so that it could be more easily tracked by the COO.
1/3 Margaret replied to the ticket confirming that the section of adjoining boundaries on the map provided by the COO was correct.
1/3 COO (Saxon) replied to ticket and asked Margaret a. if she wanted to arrange quotations, b. if there was any company she would like us to engage and c. advised that Margaret would need to arrange the removal of items stacked up against fence.
3/3 COO (Saxon) replied to ticket asking Margaret to provide information requested so we could progress.
10/3 Margaret replied to the ticket and advised she would arrange quotations, requested a higher fence, advised that she was unhappy with a request made in the email and that she was unhappy as she had been advised that we "The Mews" would obtain the quotations.
10/3 COO (Saxon) replied to ticket apologising and advising the standard fence "The Mews" would be happy to install (fibre cement/steel panel and post.) The COO recommended that plinths be installed to deal with the difference in soil level and to protect animals from escaping.
10/3 Margaret replied to the ticket advising she would like the steel fencing and that she agreed to the plinths and the colour that we (the COO) had specified
13/3 Saxon received a phone call from Margaret advising she was unhappy with the engagement and requesting a mailing address. Saxon advised Margaret that there was no address for the building locally and that all mail correspondence should go to the strata manager. Margaret was not happy with this and advised she would call the council and get the address from them. Saxon advised that the council has the same address for contact details.
Regards,
The Mews